Safety Before Skill
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Cancellation Policy

Cancellation Policy

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​Cancellation Policy
There are no refunds for missed lessons.
Withdrawals from the program after payment is made are subject to a 10% cancellation penalty to cover merchant fees.

Clients are limited to ONE personal exchange per calendar month and have until the end of the following month to book the exchange lesson. 
An exchange lesson is final sale and may not be rescheduled or refunded.
​

How to Cancel/Reschedule
1. Sign in to your client portal at www.safetybeforeskill.com or through the Pike 13 Client Kiosk App.
2. Click on YOUR STUFF, scroll down to your UPCOMING SCHEDULE, then click on and cancel the appointment of your choice.
3. On the toolbar, click on EXCHANGE LESSONS, and select a lesson from the calendar; click ENROLL.
Please keep in mind that we cannot guarantee a particular day, time or coach for exchanges, and all exchanges are final sales. If you have any questions, or if there is anything else that we can do to assist you, please do not hesitate to contact us.
You may also cancel by leaving a voicemail at 501-940-4981 or sending an email to 
scheduling@safetybeforeskill.com

What if Safety Before Skill Cancels?
We will notify you of a pool closure through the RAINOUT LINE (please subscribe for SMS Alerts).  If Safety Before Skill cancels, it will not count against the client's allowable exchange.  

Thank you for choosing Safety Before Skill!
​Safety By Choice....Not By Chance
Swim On!
Coach Karen Lamoreaux 
Safety Before Skill Co. 



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special Programs

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Lifeguard Service
Book An Exchange
 

Locations

West Little Rock
​Conway
​
Coaches Corner
​HOME
Client Services:
(501) 940-1287

Rainout Line:

(501) 486-0041
​
  • Home
  • "TRY IT" FOR FREE
  • LESSONS
    • 30 Minute Lesson - A La Carte Schedule
    • Private Recurring Package
    • Mobile Lessons - Enroll Now!
    • Parent & Me Group
    • School of Fish - Small Group Classes
    • Special Needs Information >
      • Partnerships & Resources
      • Special Needs Profile Form
    • Swim Gym
    • Aquatic Attitude for Adults
    • Club Swim - Group Stroke
  • Locations
    • West Little Rock
    • Conway
  • Lap & Family Swim For Fitness
  • LIFEGUARD/CPR SERVICES
    • Lifeguard Certifications
    • CPR, FIRST AID AND AED (Individuals or Groups)
    • Reserve a Lifeguard For Your Party
  • Babysitting Certification
  • PRESCRIPTION PROGRAM
    • Water Babies 4mths - 3yrs
  • Parent Portal
  • Parent Information
    • Patron Pathway - What you Need to Know Before Swimming
    • CPR - Know the Steps, Save a Life
    • Flotation Devices
    • COVID19 -Pandemic Plan
    • Brain Benefits of Swimming
    • Cancellation Policy
    • What to Bring
    • Separation Anxiety
    • Water & Food Intake
    • Hypothermia
    • Ear Infections
    • Dry Drowning: Clarifying the Facts
    • Drown Prevention
    • Videos
  • About US
    • Our Philosophy
    • Photo Gallery >
      • SOAR - Water Dragons
      • Adult Lessons
      • Club Swim
      • Private Lesson - Safety Skills
      • Water Babies
    • What's Happening & Event Calendar
    • Contact Us
    • Client Testimonials
  • Employment Opportunities
  • SWIM SHOP